WORKING IN CUSTOMER service is no doubt frustrating, but take it out on a stress ball. Not your customers.
Last week, Californian teacher Cara Viramontes made a travel reservation for New Year’s with the website Expedia
She had a problem with her booking and rang customer service to sort it out – the representative was unhelpful, and after the call, Viramontes responded to an online survey about the service:
I was honest. I said, “You know what, the lady wasn’t helpful. I asked to speak to a supervisor and she wouldn’t let me speak to a supervisor.”
Two days later, she got an email from Expedia to say her trip was cancelled. When she logged on to the site to find out why, she found a message from a disgruntled employee on top of her itinerary: “F**k You!”
Viramontes told CBS Local:
I thought it was a joke… No one can believe a company as ‘credible’ as Expedia would ever do something like this.
The website has since rebooked Viramontes’ flights, refunded her money, and given her a $500 voucher.
A spokesperson said: “We take this matter very seriously and have opened up an investigation analysing every click and action made by our customer service agents.”
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