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#customers

'It's like buying from China or the US': Brexit causes issues for Irish ordering online from UK
# Uk Websites
From TheJournal.ie
# Uk Websites

'It's like buying from China or the US': Brexit causes issues for Irish ordering online from UK

Tue 4:09 PM 56,683 Views 81 Comments

Customers have reported getting refunds after couriers temporarily paused their services for UK websites.

An Post extends opening times and brings in special measures to lower coronavirus risk to customers and staff
# Special Measures
From TheJournal.ie
# Special Measures

An Post extends opening times and brings in special measures to lower coronavirus risk to customers and staff

Mar 17th 2020, 7:48 PM 84,725 Views 48 Comments

A stamp price increase has also been delayed.

Irish banks are fond of customer-first slogans - but the Central Bank says they're not living up to them
# Culture
From TheJournal.ie
# Culture

Irish banks are fond of customer-first slogans - but the Central Bank says they're not living up to them

Jul 24th 2018, 2:30 PM 13,674 Views 37 Comments

The review found there is still a crisis-era mindset in several executive committees.

Tesco Mobile got a slap on the wrist for months of overcharging customers on EU roaming
# Sanctioned
From TheJournal.ie
# Sanctioned

Tesco Mobile got a slap on the wrist for months of overcharging customers on EU roaming

May 6th 2018, 9:15 AM 19,088 Views 32 Comments

The communications regulator found the mobile carrier was not complying with EU rules.

3,400 new victims of tracker mortgage scandal identified
# Tracker Mortgage Scandal
From TheJournal.ie
# Tracker Mortgage Scandal

3,400 new victims of tracker mortgage scandal identified

Apr 25th 2018, 12:01 PM 13,697 Views 52 Comments

37,100 customers affected by the scandal have now been identified, with €459 million in redress paid to date.

Tech retailer Click.ie to go into liquidation after months of customer complaints
# Liquidation
From TheJournal.ie
# Liquidation

Tech retailer Click.ie to go into liquidation after months of customer complaints

Apr 16th 2018, 12:28 PM 30,472 Views 29 Comments

The company sells refurbished smartphones at marked down prices.

Fuming customers say tech retailer Click.ie hasn't shipped their phones or issued receipts
# In The Post
From TheJournal.ie
# In The Post

Fuming customers say tech retailer Click.ie hasn't shipped their phones or issued receipts

Mar 26th 2018, 12:05 AM 53,368 Views 48 Comments

The company sells refurbished smartphones at at marked down prices.

How Much of a Horrible Customer Are You?
# Sales Time
# Sales Time

How Much of a Horrible Customer Are You?

Dec 29th 2017, 3:30 PM 7,668 Views 2 Comments

The sales are bringing out the worst in us all.

Click.ie says tech products are being shipped as customers panic about Christmas gifts
# In The Post
From TheJournal.ie
# In The Post

Click.ie says tech products are being shipped as customers panic about Christmas gifts

Dec 18th 2017, 6:28 PM 27,085 Views 35 Comments

Customers have also complained that the company is ignoring their calls.

Does Irish Water have your correct details? At least 19,000 customers need to get in touch so they can get their refund
# Refunds
From TheJournal.ie
# Refunds

Does Irish Water have your correct details? At least 19,000 customers need to get in touch so they can get their refund

Dec 7th 2017, 11:50 AM 13,849 Views 49 Comments

The water utility plans to send out over 100,000 emails and 30,000 texts to customers to ensure that the process is as efficient as possible.

Eir fined over €10,500 after it admitted overcharging customers
# Courts
From TheJournal.ie
# Courts

Eir fined over €10,500 after it admitted overcharging customers

Oct 9th 2017, 6:30 PM 20,631 Views 42 Comments

The case was heard in Dublin District Court.

Ryanair denies splitting up families on flights, but customers are not happy
# Seat Allocation
From TheJournal.ie
# Seat Allocation

Ryanair denies splitting up families on flights, but customers are not happy

Jul 2nd 2017, 6:00 AM 71,888 Views 116 Comments

Passengers are being charged extra to sit together, but the airline has denied changing its policy.

British Airways cancels all flights from Heathrow and Gatwick after massive IT failure
# Computer Outage
From TheJournal.ie
# Computer Outage

British Airways cancels all flights from Heathrow and Gatwick after massive IT failure

May 27th 2017, 1:33 PM 32,371 Views 28 Comments

Some passengers have suggested that the outage was caused by a lightning strike.

Ryanair's marketing chief: 'I don't want customers to love us'
# Transport
From TheJournal.ie
# Transport

Ryanair's marketing chief: 'I don't want customers to love us'

May 13th 2017, 6:30 AM 24,814 Views 54 Comments

Kenny Jacobs said the budget airline is now ‘nice enough’.

"It's the future": Restaurants and cafés are cracking down on smoking outside
# Lights Out
From TheJournal.ie
# Lights Out

"It's the future": Restaurants and cafés are cracking down on smoking outside

Jan 29th 2017, 7:45 AM 31,318 Views 30 Comments

Two business owners told us why they’ve done it.

Explainer: How people on tracker mortgages were shafted by financial institutions
# Banking Error
From TheJournal.ie
# Banking Error

Explainer: How people on tracker mortgages were shafted by financial institutions

Jan 24th 2017, 6:21 PM 33,524 Views 48 Comments

There have been calls for gardaí to investigate the tracker mortgage scandal.

ESB to replace 27,000 meters that may be overcharging customers
# Refunded
From TheJournal.ie
# Refunded

ESB to replace 27,000 meters that may be overcharging customers

Dec 20th 2016, 8:40 AM 22,593 Views 30 Comments

It estimates that around 10% of these could be faulty.

Irish Water revenue from bills slashed almost in half
# Water Charges
From TheJournal.ie
# Water Charges

Irish Water revenue from bills slashed almost in half

Jul 11th 2016, 1:13 PM 24,264 Views 133 Comments

The suspension of charges was announced by the government as the fifth bill was being issued to customers.

Over 70 Tesco outlets to go on strike from Monday
# TESCO STRIKE
From TheJournal.ie
# TESCO STRIKE

Over 70 Tesco outlets to go on strike from Monday

May 11th 2016, 5:42 PM 38,534 Views 110 Comments

The workers are protesting changes to contacts for up to 300 staff members.

The post-Christmas sales are a 'mixed bag' for Irish retailers
# High Street
From TheJournal.ie
# High Street

The post-Christmas sales are a 'mixed bag' for Irish retailers

Dec 29th 2015, 6:10 AM 18,559 Views 22 Comments

Footfall is down, but spending is up.

Customers warned over fire-risk tumble dryers
# Indesit
From TheJournal.ie
# Indesit

Customers warned over fire-risk tumble dryers

Nov 24th 2015, 10:45 AM 29,547 Views 28 Comments

The affected brands are all marketed in Ireland.

Complaints upheld against two Irish food retailers about their special offers
# Not So Special
From TheJournal.ie
# Not So Special

Complaints upheld against two Irish food retailers about their special offers

Nov 19th 2015, 6:10 AM 56,481 Views 31 Comments

Customers at Dunnes Stores and Supervalu both felt they got an unfair deal.

Post Office aims to fill customer service gap left by banks with new current accounts
# Diversification
From TheJournal.ie
# Diversification

Post Office aims to fill customer service gap left by banks with new current accounts

Nov 11th 2015, 4:20 PM 13,003 Views 29 Comments

An Post has seen its business impacted by a movement away from cash payments.

Irish Water's getting 300% more calls today than usual
# Hangin On The Telephone
From TheJournal.ie
# Hangin On The Telephone

Irish Water's getting 300% more calls today than usual

Oct 6th 2015, 4:34 PM 25,134 Views 121 Comments

It’s all because of something pretty simple.

UK in 'chaos' over plastic bag levy. What's all the fuss about? We did that 13 years ago...
# Pay Up
From TheJournal.ie
# Pay Up

UK in 'chaos' over plastic bag levy. What's all the fuss about? We did that 13 years ago...

Oct 5th 2015, 8:00 PM 36,302 Views 77 Comments

The year of Saipan and Nadine Coyle forgetting her age we began paying for our plastic bags.

UPC customers are now Virgin Media customers - so will our remote controls work now?
# What Will It Mean?
From TheJournal.ie
# What Will It Mean?

UPC customers are now Virgin Media customers - so will our remote controls work now?

Oct 1st 2015, 7:30 PM 47,779 Views 54 Comments

Their CEO says they will. But what else will the UPC rebrand mean for existing customers?

This Dublin pub is sharing nightmare customer stories
# Thomas House
From TheJournal.ie
# Thomas House

This Dublin pub is sharing nightmare customer stories

Sep 28th 2015, 9:00 PM 30,101 Views 8 Comments

The takeaway? People who work in pubs are SAINTS.

Eircom says services are returning to normal today
# Error
From TheJournal.ie
# Error

Eircom says services are returning to normal today

Sep 3rd 2015, 3:57 PM 9,371 Views 21 Comments

The loss of service yesterday impacted customers south of the country and in Dublin.

These diners are being called the 'worst customers ever' for leaving a waitress this 'tip'
# A Little Respect
# A Little Respect

These diners are being called the 'worst customers ever' for leaving a waitress this 'tip'

Aug 26th 2015, 8:24 AM 12,812 Views 12 Comments

‘LOL’. Nice, real nice.

The Bank of Ireland is moving in the right direction on mortgages
# The Right Direction
From TheJournal.ie
# The Right Direction

The Bank of Ireland is moving in the right direction on mortgages

May 29th 2015, 7:52 PM 12,201 Views 56 Comments

The bank has made cuts to its fixed-rate mortgages.

Bank of Ireland customers can access their accounts again after being locked out
# Bad Buzz
From TheJournal.ie
# Bad Buzz

Bank of Ireland customers can access their accounts again after being locked out

May 3rd 2015, 4:21 PM 33,183 Views 41 Comments

The bank has apologised for any inconvenience caused.

Three says issues with mobile service resolved
# Call Me Maybe
From TheJournal.ie
# Call Me Maybe

Three says issues with mobile service resolved

Apr 7th 2015, 9:03 AM 12,001 Views 37 Comments

Thousands of customers were experiencing difficulties since yesterday afternoon.

Poll: Would you shop in Dunnes today?
# Your Say
From TheJournal.ie
# Your Say

Poll: Would you shop in Dunnes today?

Apr 2nd 2015, 9:18 AM 66,507 Views 214 Comments

Or would you avoid the shops in support of the workers?

Starbucks stops writing 'race together' on cups after 'cascade of negativity'
# Talking Shop
From TheJournal.ie
# Talking Shop

Starbucks stops writing 'race together' on cups after 'cascade of negativity'

Mar 24th 2015, 7:36 AM 15,166 Views 30 Comments

They haven’t given up on the whole idea though.

Vodafone lost 278 customers A DAY in 2014
# See Ya
From TheJournal.ie
# See Ya

Vodafone lost 278 customers A DAY in 2014

Feb 6th 2015, 5:11 PM 28,882 Views 118 Comments

The telecoms giant is struggling to compete in the 4G data pack market here

VHI customer? A small bit of good news for you
# VHI
From TheJournal.ie
# VHI

VHI customer? A small bit of good news for you

Jan 27th 2015, 11:52 AM 16,486 Views 8 Comments

Might save you a few bob.

Ryanair says beware of 'screenscraper' websites that use its name to sell flights
# Don't Fly With Me
From TheJournal.ie
# Don't Fly With Me

Ryanair says beware of 'screenscraper' websites that use its name to sell flights

Jan 8th 2015, 6:25 PM 16,664 Views 39 Comments

The airline has won a case against a site that used its URL.

Galway County Council calls on Government to suspend water charges
# Irish Water
From TheJournal.ie
# Irish Water

Galway County Council calls on Government to suspend water charges

Oct 25th 2014, 3:31 PM 17,411 Views 68 Comments

The motion was put forward by Independent Councillor James Charity.

UPC broadband back up after technical difficulties across parts of Dublin
# Computer Says No
From TheJournal.ie
# Computer Says No

UPC broadband back up after technical difficulties across parts of Dublin

Sep 30th 2014, 6:00 PM 21,738 Views 40 Comments

Engineers worked to fix the problem, said the broadband provider.

Fourth man appears in court over cocaine seizure off Irish coast
# Leeds
From TheJournal.ie
# Leeds

Fourth man appears in court over cocaine seizure off Irish coast

Sep 27th 2014, 7:50 PM 10,199 Views 0 Comments

The man was charged last night by police in the United Kingdom.

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