# eir
Last month
May 2023
# Eircom
Eir fined €2.45 million by regulator for overcharging an estimated 76,000 customers
The refunds have an estimated price-tag of approximately €6.7 million according to the regulator.
# eir
Meteor to refund 55,000 customers for data charges following investigation
The communications regulator found that Meteor, a past standalone brand owned by eir, did not adequately inform customers about out-of-bundle charges.
Last year
2022
# the eirror of my ways
Emails of some eircom.net users have been permanently deleted in error, company says
Eir apologised to those affected for the loss of their emails, and said they will be given compensation.
# Ard san Eir
Eir confirmed as sponsors of senior hurling championship for next five years
Telecommunications company has been a commercial partner of the GAA since 2011.
# Witness appeal
Gardaí appeal for info after 66 incidents of telephone cable theft in recent months
The thefts have caused 1,500 households to be affected by telephone and internet service outages.
All time
# National Broadband Plan
Eir to add a further 200,000 homes and businesses to its gigabit fibre network
The company says the move means that 1.9m or 84% of premises in the country will have access.
# Broadcasting
eir Sport channels to cease broadcasting later this year
‘Following an in-depth review, Eir has decided to discontinue eir Sport.’
# eir
Twenty two of these new phone boxes will be installed in Dublin city over the coming days
‘Digital Pedestal’ phone kiosks with touch-sensitive screens and advertising space will be installed in Dublin City.
# phone box
Almost 90% of remaining public payphones removed in last six months
There are now just 51 public payphone locations in the State.
# Commercial Court
Virgin Media sues Eir over alleged failure to pay €2.5 million fee as part of sports broadcast deal
Eir denies the claims made by Virgin Media, and the matter is set to come before the Commercial Court in the new year.
# customer service
Two-thirds of complaints dealt with by telecoms regulator so far this year came from Eir customers
The regulator said Eir customers have experienced “unacceptable” waiting times.
# Complaints
Eir CEO says it was a 'mistake' to locate customer care centre in Sligo
Carolan Lennon has since clarified her remarks and said Eir is “committed to Sligo”.
# customer care
Tánaiste expects Eir customer care 'to improve' after meeting with telecoms company
TDs offices have been inundated with poor customer service complaints from constituents.
# eir
Eir to charge €5.99 a month for anyone with an eircom.net email to continue using service
The new monthly charge will come into effect from the end of March.
# Deeptech
The state of Eir address: How Ireland's largest telco is dealing with 5G, fibre and Huawei
Chief executive Carolan Lennon on rolling out the firm’s €1bn investment strategy.
# end of the line
Less than 500 public payphones are left in Ireland – a drop from 4,000 a decade ago
There were 4,000 public payphones across the country 10 years ago.
# retail and services
Wi-Fi, touchscreens and tourism: Eir is planning a major revamp of its payphones
The telecoms company is hoping the changes will bring a bump in users.
# retail and services
Wi-Fi, touchscreens and tourism: Eir is planning a major revamp of its payphones
The telecoms company is hoping the changes will bring a bump in users.
# Broadband row
Government: Eir proposal to complete National Broadband Plan for €1 billion 'not feasible'
The company’s CEO raised the alternative cost at an Oireachtas committee last month.
# National Broadband Plan
Telecoms group concerned about Eir's €1bn claim and will consider legal action against the Irish government
Eir’s CEO told an Oireachtas committee recently that it could deliver the NBP for less than €1 billion.
# Crossed Wires
Another tender process for broadband plan would take three years, committee hears
Eir’s CEO said last week that it could deliver the NBP for far less than the approved bidder.
# rural wifi
'It's no secret': Eir boss says telecoms company could complete broadband plan for less than €1bn
Government announced that it is to proceed with its plans for the €3 billion NBP
# building and property
Eir's plan to turn a telephone exchange into a fancy office has been paused - for now
City planners pressed pause so the telco can provide extra information on the project.
# building and property
Eir's plan to turn a telephone exchange into a fancy office has been paused - for now
City planners pressed pause so the telco can provide extra information on the project.
# policy and economy
ComReg has called out Eir over how it modifies contracts
The regulator’s finding is the latest chapter in its bumpy relationship with the telco.
# sim card swap
'A completely new scam': Warning over scam that allows online bank accounts to be accessed remotely
The scam is believed to target those with banking apps on their smartphones.
# retail and services
'A burden, outdated, absolute folly': Eir lashed out against a bid for it to maintain public payphones
The telco lodged a scornful submission as part of ComReg’s review of the service.
# rural broadband
'It's fatally flawed': What the hell is going on with the shrinking National Broadband Plan?
Seven years after it was announced, there’s still little clarity on the cost – or the size – of the long-awaited rural broadband network.
# dubious calls
Public warned of scam call from fraudsters claiming to be from Eir
Eir has issued advice to the public on what to do if such a call is received.
# retail and services
Eir has accused ComReg of breaking EU laws in its clampdown on costly helplines
The watchdog is rolling out new rules relating to ‘non-geographic numbers’.
# fine print
Watchdog upholds five complaints against Eir over misleading ads
One of the ads failed to make clear that it extended the length of broadband contracts and increased the price.
# up in the eir
Eir announces 750 new jobs for Sligo, Limerick and Cork
The new roles will mainly be in customer services.
# back online
Eir says full service has been restored following fault that led to phone and broadband outage
The company has revealed that the issue was caused by a problem with an eir DNS server.
# Offline
Eir 'working to resolve issue' as mobile and broadband remains down for customers across the country
The company has acknowledged the problem but has not given a timeline for a return to full service.
# no calls go
Mobile coverage on Eir back to normal after daytime outage
Customers had taken to social media to complain about the length of eir’s outage today.
# Time's up
The Speaking Clock has told callers the time for the final time today
Eir shut down the nearly 50-year-old service, which still receives calls daily, today.
# unencrypted
37,000 Eir customers affected by data breach after laptop stolen
Gardaí and the Data Protection Commissioner have been notified.
# Explainer
The department claims it remains on track but what's happening with the National Broadband Plan?
SSE pulled out of the tendering process yesterday.
# only bidder
National Broadband Plan 'hanging on a thread' as SSE pulls out of National Broadband Plan
It’s part of the consortium that was the only bidder to deliver the government’s plan.
# dubious calls
Public warned of scam call claiming that their 'internet is compromised'
A number of people have recently received dubious calls offering to fix their connection.
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