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# Ombudsman

This year
Dr Niall Muldoon: We need radical and brave leadership to turn around child mental health services
The Ombudsman for Children says it is now clear that we’ve reached the end of the line with the current CAMHS service.
'Shameful': Ombudsman slams ten-year delay by Govt to provide disabled people transport supports
The Ombudsman also criticises passport issues and NCT errors among the office’s latest annual report.
HSE 'refused or delayed' repayments to some patients who got essential medical treatment abroad
The Ombudsman said patients felt the schemes to be ‘unforgiving and lacking in empathy when it came to administrative errors’.
Last year
Majority of complaints about Covid-19 news articles linked to anonymous Facebook group
More than 500 complaints in total were made last year – 200 of those related to coverage of the pandemic.
Nursing home apologises after elderly woman with dementia found 3km away with facial injuries
The case, detailed in the Ombudsman 2021 report, was raised after the nursing home refused to engage with the woman’s family.
All time
Ombudsman: Personal transport supports for disabled people 'inadequate and unfair'
The Ombudsman has published his report on unequal access to transport schemes for disabled people, an issue first highlighted 20 years ago.
Opinion: GSOC has made a difference - but it needs reform
DCU’s Dr Vicky Conway looks at the development of GSOC since its creation, ahead of a new study of complainants’ experiences with the body.
Many under 65s in nursing homes have 'wasted lives' with limited options, report finds
The Ombudsman investigated the placement of younger people in nursing homes.
Children's Ombudsman warns of rise in number of serious school bullying cases
Dr Niall Muldoon said his office has received more than 400 reports of bullying in schools since 2018.
Issues with Covid-19 high on the list of complaints by Direct Provision residents, says ombudsman
Only 61 complaints were received by the Office of the Ombudsman in 2020, dropping from 168 in 2019.
Ombudsman ordered bank to reimburse money to child's account after father withdrew €66,000
The financial services ombudsman has released his decisions from the second half of last year.
Children with disabilities waiting years for assessment a violation of their rights, committee to be told
Over 6,000 children are currently overdue an assessment of their needs.
Boris Johnson backs call for Premier League clarity on failed Saudi Newcastle takeover
The Independent Football Ombudsman has also advised the Premier League to release a statement.
Ombudsman expresses 'grave concern' over potential abolition of Department of Children
The Children’s Ombudsman has written a letter to the three party leaders involved in government formation talks.
Complaint to Ombudsman after social housing tenant deemed to have sent 'insulting' tweet about neighbour
The Ombudsman received more than 3,600 complaints about public services last year.
Covid-19 crisis highlights how 'unsuitable' some Direct Provisions conditions are, Ombudsman says
The Ombudsman today published his annual commentary on Direct Provision complaints.
Three Irish nuns had their pensions restored after intervention by the Ombudsman
The sisters’ payments stopped after they returned from Portugal to live in Ireland.
Ombudsman criticises use of hotels as emergency accommodation for asylum seekers
Peter Tyndall called for more powers for the Ombudsman’s office.
Years of mistakes: How the Department of Social Protection mishandled social welfare overpayments
Some overpayments have not been recovered because of a litany of mistakes by the Department of Employment and Social Protection.
Schools are teaching 'difficult' children for fewer hours as an invisible way of suspending them
Ombudsman Dr Niall Muldoon said anecdotal evidence shows some children suffer disproportionately from “reduced timetables”.
Complaint to Ombudsman after man 'distressed' over hearing instrument noise during surgery
The Ombudsman received more than 3,300 complaints about public services last year.
Ombudsman criticises HSE and TUSLA over care for children with disabilities
The collaboration between the HSE and Tusla is still of concern, the ombudsman said.
PSNI refers its handling of Tyrone disco crush to Ombudsman
The PSNI has said the first officers at the scene “withdrew to await further police support”.
Direct provision: Complaints about lack of cooking facilities, accommodation and refusals of transfer requests
Complaints from residents were about food, lack of cooking facilities and the availability of transport.
'People die when lessons aren't learned': Report criticises HSE failure to address patient complaints
Just 10 of 36 recommendations in a 2015 report have been fully implemented.
Foster mother gets backdated payment of €28,600 after Tusla cut her allowances
The woman’s allowances were reduced significantly when her two children turned 18, despite them both having intellectual disabilities.
Magdalene reparations will finally be paid to those who lived in the forgotten institutions
Previously, women who had worked in laundries not covered by the Magdalene Restorative Justice scheme had been denied compensation.
A man with no computer literacy had money stolen from him using his online banking service
The case was mediated on by the Financial Services Ombudsman, and the man’s family were awarded €8,000.
Objections by Department of Justice to Magdalen redress investigation 'disingenuous' - Ombudsman
The Ombudsman has been harshly critical of the Department of Justice in his report published this morning.
Ombudsman rejects complaint that Defence Forces member was subjected to 'bullying, intimidation and harassment'
The case is included in the Defence Forces Ombudsman annual report for 2016.
The Charleton Tribunal has finished its hearings about Garda Keith Harrison
The complaint against Garda Keith Harrison was made under section 102 of the Garda Siochana Act, relating to gardaí causing serious harm or death.
Man dies after crashing car and becoming unresponsive while being restrained by gardaí
Gardaí have confirmed that the matter has been referred to the Garda Síochána Ombudsman Commission.
'You cannot trust these people' - Woman who had disclosure of abuse lost by Tusla slams report on its failings
The woman, whose records were lost by the HSE/Tusla for over three years, says she feels the latest ombudsman report into Tusla’s complaints procedures won’t change anything.
Dying man refused access to grandchildren over 'unfounded' abuse allegation
A new report from the Ombudsman highlighted case studies where Tusla failed to adequately investigate abuse allegations.
'We need consistency': Long delays by Tusla in dealing with abuse allegations, report says
The Ombudsman was critical of Tusla’s procedures for dealing with abuse allegations.
Mullingar hospital apologises to new mother after a 'series of errors'
After suffering from bleeding and ongoing pain, the woman was not contacted by the hospital and eventually had to go to A&E.
Department of Social Protection pursued a woman for €20,000, but she was actually owed €700
The incident was included as a case study in the Office of the Ombudsman’s annual report for 2016.
Family of woman shot at same time as Garda Tony Golden to sue Gardaí
An RTÉ Investigates programme broadcast last night called into question whether the man who shot Garda Golden and Siobhán Phillips was in fact a Garda informer.
Litany of errors by child services saw woman's claims of serious sexual abuse 'lost' for over three years
The HSE’s child and family services, the precursor to Tusla, also repeatedly sent details of the case to a series of incorrect addresses.
Not getting a promotion was the most common complaint in the Defence Forces last year
Cases under review by the Ombudsman for Defence Forces rose 15% in 2015.