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From TheJournal.ie Quarter of civil servants heard colleagues make racist comments Racism

Quarter of civil servants heard colleagues make racist comments

A new survey also showed that 60 per cent of staff did not know if their department offers training dealing with anti-racism and intercultural issues.

From TheJournal.ie A dozen Ulster Bank branches open today Ulster Bank

A dozen Ulster Bank branches open today

The bank says that many customers should see an improved position on their accounts today.

From TheJournal.ie Ulster Bank: some customers may be waiting another week for normal service Ulster Bank

Ulster Bank: some customers may be waiting another week for normal service

Some customers have found meanwhile that transactions have been processed twice on their accounts.

From TheJournal.ie Rate of cross-border shopping falls Shopping This post contains a poll

Rate of cross-border shopping falls

The amount of people buying groceries has dropped slightly – but alcohol sales are up.

From TheJournal.ie Central Bank 'pressing Ulster Bank to resolve situation' Ulster Bank

Central Bank 'pressing Ulster Bank to resolve situation'

The Central Bank has said it is pressing the bank to ensure that customers are treated fairly as it tries to resolve the current situation.

From TheJournal.ie Some Ulster Bank branches remain open today as problems continue Gremlins

Some Ulster Bank branches remain open today as problems continue

One TD has warned that the problems at the bank could turn into a ‘more serious crisis’ if it is not fully resolved in the next 48 hours.

From TheJournal.ie Good news for mortgage customers: PTSB to cut interest rate Mortgages

Good news for mortgage customers: PTSB to cut interest rate

The bank announced this afternoon it is cutting its interest rate to move closer in line with competitors.

From TheJournal.ie Column: Vodafone pair were idiots - but they don't need a kicking from us Opinion

Column: Vodafone pair were idiots - but they don't need a kicking from us

Customer service is a tough job, writes Lisa McInerney, but what seemed to rile people most about the disrespectful Vodafone reps was they didn’t count their blessings for having a job. Is that fair?

From TheJournal.ie Bank of Ireland introduces new mortgage options Bank Of Ireland

Bank of Ireland introduces new mortgage options

The bank has launched two new options – Trade Up Negative Equity and Trade Down Negative Equity – that will allow greater numbers of customers in negative equity to move home.

From TheJournal.ie UPC reports record growth in service subscriptions UPC

UPC reports record growth in service subscriptions

The company saw a 68 per cent growth in home phone customers in 2011 – and now has 255,400 broadband customers.

From TheJournal.ie Retailers pessimistic about 2012, says IBEC Retail

Retailers pessimistic about 2012, says IBEC

Despite positive sales this Christmas, retailers are “pessimistic” about the year ahead, says Retail Ireland, which describes their overall mood as “grim”.

From TheJournal.ie WiFi to be rolled out at Dublin Airport WiFi

WiFi to be rolled out at Dublin Airport

eircom has partnered with the Dublin Airport Authority to roll out eircom WiFiHub in Dublin airport, which can be accessed by millions of passengers every year.

From TheJournal.ie Taoiseach urges banks to pass on interest rate cut Bankers

Taoiseach urges banks to pass on interest rate cut

The ECB has announced a cut in interest rates – but AIB, Ulster Bank and National Irish Bank have all said they won’t pass on the cut to mortgage customers.

From TheJournal.ie High retail rents costing jobs, say stores Jobs

High retail rents costing jobs, say stores

High rents for retail stores are costing jobs, company owners have said. A review by Retail Excellence Ireland said that rents were reduced by nearly 4 per cent over a two-year period, while 50,000 jobs were lost in the sector.

From TheJournal.ie The 9 at 9: Wednesday 9 At 9 This post contains videos

The 9 at 9: Wednesday

Nine things to know this morning…

From TheJournal.ie What is Ireland's friendliest business? Good Service

What is Ireland's friendliest business?

Young entrepreneurs federation launches search for Irish companies who go the extra mile for customers.