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Dublin: 3 °C Thursday 12 December, 2019
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Here's how one Galway restaurateur reacted to no-shows at his business (NSFW language)

JP McMahon tore up the rulebook for customer service.

Aniar and sister restaurant Cava, as seen in 2012 Source: Google Maps

JP McMAHON IS a well-known figure on the Galway food scene. He’s the co-owner of Cava Bodega, Aniar and the Eat Gastropub.

Recently, he upended the conventions of customer service by tweeting this:

Later the same night, he expanded his point.

He also posted details of what he said were telephone conversations with the no-show parties – one of whom he said was in the pub, and the other in the hospitality tent at the Galway Races which were happening that week.

The reaction on Twitter was mostly positive. However, one dissatisfied customer called it “karma” – and received another angry reaction.

Later that same week, McMahon responded to more negative reactions to his tweets.

He wrote on Facebook that anyone who owned restaurants, employed 40-plus staff and depended on diners showing up when they book would understand his frustration – and that anyone else should

stop telling me you understand how I feel through private messages of advice on my ability to use language like a gentleman or a public representative. I know what words mean and when I should use the F word and when I should not.

He also posted further complaints about the Galway Races, writing that:

The city looks a dump, vomit everywhere this morning. Don’t get me wrong, I love Galway and it’s festivals: The film fleadh and the Arts festival were amazing, but I think even the locals are hiding from all the drunken teenagers and idiots in suits for the first time.

By last weekend – and with the Races over – people seemed to be listening. McMahon tweeted on Saturday:

So what do you think? Was McMahon justified in his reaction?


Poll Results:

Yes (1367)
No (1041)


Let us know in the comments too…

via Reddit

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About the author:

Michael Freeman

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