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Dublin: 12 °C Friday 19 April, 2024
Harsh

Cork hotel receives painful TripAdvisor review, manager's response is both funny and excellent

The review likened the hotel’s exterior to Chernobyl.

TRIPADVISOR REVIEWS CAN be helpful, but they can also be absolutely brutal.

Case in point: this rather unforgiving review of Silver Springs Moran Hotel in Cork that likens it to Chernobyl and awards the hotel a paltry 1/5.

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Ouch.

Not one to take criticism lying down, however, the hotel manager addressed the criticisms with a brilliant, in-depth response.

First, he responded to the unnecessary comparison between the hotel and Chernobyl.

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He dismissed claims that it hadn’t been redecorated since the Reagan administration.

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He then went through the review, point by point.

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It all ended on a polite note, though.

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NoneOfYoBizness, you just got served.

This is not the first instance of an Irish establishment to responding to critics on TripAdvisor.

Back in May, the owner of Oliveto, a restaurant in Dun Laoghaire, replied to a negative review and criticised the website as a whole.

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(h/t Deirdre O’Shaughnessy)

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