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Dublin: 16 °C Tuesday 4 August, 2020

Airline responds to customer complaint with worst apology letter ever

[Insert apology here]

WE’VE WITNESSED SOME shoddy customer service in our time, but this takes the biscuit.

United Airlines sent this apology letter in response to a customer complaint. Which would be fine, except they forgot to fill in the case fields, so it basically reads as Apology Letter: Mad Libs Edition.

United Airlines writes the most sentimental apology letters. - Imgur Source: Imgur


The letter was posted on Reddit and, as we can see, it inadvertently exposes the airline’s “fill-in-the-blanks” policy for dealing with customer complaints, which ain’t good for the ol’ PR.

United Airlines have yet to issue a statement regarding the letter, but we suspect a (SPECIFIC EMPLOYEE) is about to be in a lot of trouble.


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About the author:

Amy O'Connor

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