Dublin: 15 °C Wednesday 31 May, 2023

# customer service

All time
# uk websites
'It's like buying from China or the US': Brexit causes issues for Irish ordering online from UK
Customers have reported getting refunds after couriers temporarily paused their services for UK websites.
# customer service
Two-thirds of complaints dealt with by telecoms regulator so far this year came from Eir customers
The regulator said Eir customers have experienced “unacceptable” waiting times.
# Complaints
Eir CEO says it was a 'mistake' to locate customer care centre in Sligo
Carolan Lennon has since clarified her remarks and said Eir is “committed to Sligo”.
# year of the customer
Bus Éireann to give all drivers customer service training for a 'step change' in satisfaction levels
The company wants 2019 to be the “year of the customer”.
Extra staff planned for Irish Rail trains to help deal with seating issues
Names not appearing above pre-booked seats has been an issue for some time.
# dear leo
High Court Master lashes KBC and tells father in arrears to write to Taoiseach
Edmund Honohan: ‘What kind of a way is that for a bank to approach its customers?’
# Commuters
'Unless the government allocate funds... there is no easy solution': Irish Rail responds to overcrowding complaint
A customer care representative said that more funding was needed to reduce overcrowding.
# Lights out
"It's the future": Restaurants and cafés are cracking down on smoking outside
Two business owners told us why they’ve done it.
# despite all my rage
18 everyday moments that are guaranteed to send you into an irrational rage
Deep breaths.
# more jeff
A hotel went above and beyond to fulfill this customer's very special Jeff Goldblum request
Well, they did ask if he needed anything else…
# Sorry
Virgin apologises to mobile customers who experienced hours-long outage
The company said the issue with calls and texts was due to a fault occurring on a third party network.
# while on hold
This guy live-tweeted his 8 hour long customer service call from hell
He was on hold from 3.30pm to 11pm. HOW.
# sketti
This Facebook joker was crushed by a supermarket in an excellent Eminem battle
Winning, Woolies.
# customer care
A Tesco manager's act of kindness towards a cancer patient is going super viral
Lovely people all round. :)
# booty-ful day
U2 tickets aren't on sale yet but they're ALREADY going for €1,000 online
The tickets are being sold on Ticketmaster-owned Seatwave for all four Dublin shows.
# future's bright
This startup founded by Irish guys is about to be HUGE... and they found a pretty unique way to tell people
Intercom, the “Whatsapp of customer service”, have announced a huge funding and jobs coup… with a cartoon.
# Sick
Ryanair passenger forced to sit next to vomit on 1.5 hour flight says he was 'definitely conscious of the smell'
O’Hare said he’s disappointed in the customer service.
# customer service
A guy complained to a supermarket about 'uneven' bread and got the best response
Excellent work, Morrisons.
# crowd pleaser
Passengers get stuck on runway, so airline orders pizza for everyone
Your move, Ryanair…
# epic rant
This Starbucks employee absolutely lost it at a customer and is now a viral sensation
She no longer works there, surprisingly enough.
# customer service
11 excellent examples of customer service done right
This is how it’s done.
# Your Say
Poll: Is the customer always right?
A restaurant called customers “cheap trash” after they gave a bad review.
# fast friends
Irish guy has loveliest web chat ever with Optical Express customer service agent
Graeme is our new favourite customer service agent.
# the cage
Legendary hotel concierge decorate guest's room with photos of Nic Cage
Above and beyond.
# baggage charges
Ryanair's Twitter account just fell for the oldest Ryanair joke in the book
Pity the poor, overworked Ryanair Twitter operator.
# Ferbane
These Offaly protesters don't want the only bank in their town closed
The Ferbane branch is one of 14 being closed by Ulster Bank.
# at your serivce
Students complain to Tesco with a sonnet and get a wonderfully poetic reply
Shall we compare thee to salted popcorn?
# Regrets
This clothing brand burned a customer on Twitter, and their response is going viral
Lessons in customer service, eh?
# The Customer is Always Right
Why Richard Branson prank-called his own company to speak with Richard Branson
Here’s some smart advice for your company from the billionaire.
# Facepalm
Airline responds to customer complaint with worst apology letter ever
[Insert apology here]
# intense rage
This customer call from hell will drive you absolutely crazy
Just disconnect their internet already.
# Boots
Heartwarming Facebook post shows why Boots Blanchardstown is the best
This is what we like to hear.
# Switcheroo
I'll take my business elsewhere: three quarters of Irish people switch service providers
The value of Ireland’s ‘switching economy’ is thought to be around €13 billion annually.
# Call Me Maybe
All the hellish stages you go through when calling Customer Service
Who knew it could be so hard to speak to another human being?
Column: Michael O'Leary turned Santa because he had to
Ryanair customers feeling the love – because social media has the power to make or break the business.
# please and thanks
French coffee shop bases prices on customers' politeness
You’d want to remember your pleases and thank yous or you’ll pay a pretty price.
# customer service
Michael O'Leary takes customer service to a new level by checking boarding passes himself
Michael O’Leary gets his hands dirty and checks Ryanair passangers boarding passes at Terminal 1 today.
# customer service
'Warm and cuddly' or 'harsh and caustic': Are we seeing Michael O'Leary 2.0?
The Ryanair boss was prompted to reintroduce pre-booked seats after travelling with his own family.
# all change
Ryanair to cut fees and bring in quiet flights. No, seriously.
Yes, you read that right. We’re not sure what’s going on either.
# aaargh
16 infuriating things about working in retail
It’s hard out there.