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Dublin: 4 °C Saturday 14 December, 2019

#customer service

From TheJournal.ie Bus Éireann to give all drivers customer service training for a 'step change' in satisfaction levels Year Of The Customer

Bus Éireann to give all drivers customer service training for a 'step change' in satisfaction levels

The company wants 2019 to be the “year of the customer”.

From TheJournal.ie Extra staff planned for Irish Rail trains to help deal with seating issues RESERVED SEATS

Extra staff planned for Irish Rail trains to help deal with seating issues

Names not appearing above pre-booked seats has been an issue for some time.

From TheJournal.ie High Court Master lashes KBC and tells father in arrears to write to Taoiseach Dear Leo

High Court Master lashes KBC and tells father in arrears to write to Taoiseach

Edmund Honohan: ‘What kind of a way is that for a bank to approach its customers?’

From TheJournal.ie 'Unless the government allocate funds... there is no easy solution': Irish Rail responds to overcrowding complaint Commuters

'Unless the government allocate funds... there is no easy solution': Irish Rail responds to overcrowding complaint

A customer care representative said that more funding was needed to reduce overcrowding.

From TheJournal.ie "It's the future": Restaurants and cafés are cracking down on smoking outside Lights Out

"It's the future": Restaurants and cafés are cracking down on smoking outside

Two business owners told us why they’ve done it.

A hotel went above and beyond to fulfill this customer's very special Jeff Goldblum request

Well, they did ask if he needed anything else…

From TheJournal.ie Virgin apologises to mobile customers who experienced hours-long outage Sorry

Virgin apologises to mobile customers who experienced hours-long outage

The company said the issue with calls and texts was due to a fault occurring on a third party network.

This guy live-tweeted his 8 hour long customer service call from hell

He was on hold from 3.30pm to 11pm. HOW.

From TheJournal.ie U2 tickets aren't on sale yet but they're ALREADY going for €1,000 online Booty-ful Day

U2 tickets aren't on sale yet but they're ALREADY going for €1,000 online

The tickets are being sold on Ticketmaster-owned Seatwave for all four Dublin shows.

From TheJournal.ie This startup founded by Irish guys is about to be HUGE... and they found a pretty unique way to tell people Future's Bright

This startup founded by Irish guys is about to be HUGE... and they found a pretty unique way to tell people

Intercom, the “Whatsapp of customer service”, have announced a huge funding and jobs coup… with a cartoon.

From TheJournal.ie Ryanair passenger forced to sit next to vomit on 1.5 hour flight says he was 'definitely conscious of the smell' Sick

Ryanair passenger forced to sit next to vomit on 1.5 hour flight says he was 'definitely conscious of the smell'

O’Hare said he’s disappointed in the customer service.

From TheJournal.ie Passengers get stuck on runway, so airline orders pizza for everyone Crowd Pleaser

This Starbucks employee absolutely lost it at a customer and is now a viral sensation

She no longer works there, surprisingly enough.

11 excellent examples of customer service done right

This is how it’s done.

From TheJournal.ie Poll: Is the customer always right? Your Say This post contains a poll

Poll: Is the customer always right?

A restaurant called customers “cheap trash” after they gave a bad review.

Irish guy has loveliest web chat ever with Optical Express customer service agent

Graeme is our new favourite customer service agent.

Ryanair's Twitter account just fell for the oldest Ryanair joke in the book

Pity the poor, overworked Ryanair Twitter operator.

From TheJournal.ie These Offaly protesters don't want the only bank in their town closed Ferbane

These Offaly protesters don't want the only bank in their town closed

The Ferbane branch is one of 14 being closed by Ulster Bank.

Students complain to Tesco with a sonnet and get a wonderfully poetic reply

Shall we compare thee to salted popcorn?

From TheJournal.ie Why Richard Branson prank-called his own company to speak with Richard Branson The Customer Is Always Right

Why Richard Branson prank-called his own company to speak with Richard Branson

Here’s some smart advice for your company from the billionaire.

This customer call from hell will drive you absolutely crazy

Just disconnect their internet already.

From TheJournal.ie I'll take my business elsewhere: three quarters of Irish people switch service providers Switcheroo

I'll take my business elsewhere: three quarters of Irish people switch service providers

The value of Ireland’s ‘switching economy’ is thought to be around €13 billion annually.

All the hellish stages you go through when calling Customer Service

Who knew it could be so hard to speak to another human being?

From TheJournal.ie Column: Michael O'Leary turned Santa because he had to Opinion

Column: Michael O'Leary turned Santa because he had to

Ryanair customers feeling the love – because social media has the power to make or break the business.

French coffee shop bases prices on customers' politeness

You’d want to remember your pleases and thank yous or you’ll pay a pretty price.

From TheJournal.ie Michael O'Leary takes customer service to a new level by checking boarding passes himself Customer Service

Michael O'Leary takes customer service to a new level by checking boarding passes himself

Michael O’Leary gets his hands dirty and checks Ryanair passangers boarding passes at Terminal 1 today.

From TheJournal.ie 'Warm and cuddly' or 'harsh and caustic': Are we seeing Michael O'Leary 2.0? Customer Service

'Warm and cuddly' or 'harsh and caustic': Are we seeing Michael O'Leary 2.0?

The Ryanair boss was prompted to reintroduce pre-booked seats after travelling with his own family.

From TheJournal.ie Ryanair to cut fees and bring in quiet flights. No, seriously. All Change

Ryanair to cut fees and bring in quiet flights. No, seriously.

Yes, you read that right. We’re not sure what’s going on either.

16 infuriating things about working in retail

It’s hard out there.

From TheJournal.ie Ryanair hits back at survey that says it has the worst customer service COULDN'T CARE LESS

Ryanair hits back at survey that says it has the worst customer service

The low-cost airline tweeted a tongue in cheek response, saying Which magazine ‘hasn’t got a clue’.

From TheJournal.ie Ryanair apologises after refusing refund for dead customer Ryanair

Ryanair apologises after refusing refund for dead customer

Doug Parsons was told that the cost of his mother’s flight would not be refunded because she hadn’t died within 28 days of the flight date.

From TheJournal.ie Games manufacturer EA cuts jobs in Galway Jobs Cuts

Games manufacturer EA cuts jobs in Galway

Just seven months ago, the company announced 300 new jobs under an IDA Ireland-supported expansion.

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