# customer service
All time
# uk websites
'It's like buying from China or the US': Brexit causes issues for Irish ordering online from UK
Customers have reported getting refunds after couriers temporarily paused their services for UK websites.
# customer service
Two-thirds of complaints dealt with by telecoms regulator so far this year came from Eir customers
The regulator said Eir customers have experienced “unacceptable” waiting times.
# Complaints
Eir CEO says it was a 'mistake' to locate customer care centre in Sligo
Carolan Lennon has since clarified her remarks and said Eir is “committed to Sligo”.
# year of the customer
Bus Éireann to give all drivers customer service training for a 'step change' in satisfaction levels
The company wants 2019 to be the “year of the customer”.
# RESERVED SEATS
Extra staff planned for Irish Rail trains to help deal with seating issues
Names not appearing above pre-booked seats has been an issue for some time.
# dear leo
High Court Master lashes KBC and tells father in arrears to write to Taoiseach
Edmund Honohan: ‘What kind of a way is that for a bank to approach its customers?’
# Commuters
'Unless the government allocate funds... there is no easy solution': Irish Rail responds to overcrowding complaint
A customer care representative said that more funding was needed to reduce overcrowding.
# Lights out
"It's the future": Restaurants and cafés are cracking down on smoking outside
Two business owners told us why they’ve done it.
# despite all my rage
18 everyday moments that are guaranteed to send you into an irrational rage
Deep breaths.
# more jeff
A hotel went above and beyond to fulfill this customer's very special Jeff Goldblum request
Well, they did ask if he needed anything else…
# Sorry
Virgin apologises to mobile customers who experienced hours-long outage
The company said the issue with calls and texts was due to a fault occurring on a third party network.
# while on hold
This guy live-tweeted his 8 hour long customer service call from hell
He was on hold from 3.30pm to 11pm. HOW.
# sketti
This Facebook joker was crushed by a supermarket in an excellent Eminem battle
Winning, Woolies.
# customer care
A Tesco manager's act of kindness towards a cancer patient is going super viral
Lovely people all round. :)
# booty-ful day
U2 tickets aren't on sale yet but they're ALREADY going for €1,000 online
The tickets are being sold on Ticketmaster-owned Seatwave for all four Dublin shows.
# future's bright
This startup founded by Irish guys is about to be HUGE... and they found a pretty unique way to tell people
Intercom, the “Whatsapp of customer service”, have announced a huge funding and jobs coup… with a cartoon.
# Sick
Ryanair passenger forced to sit next to vomit on 1.5 hour flight says he was 'definitely conscious of the smell'
O’Hare said he’s disappointed in the customer service.
# customer service
A guy complained to a supermarket about 'uneven' bread and got the best response
Excellent work, Morrisons.
# crowd pleaser
Passengers get stuck on runway, so airline orders pizza for everyone
Your move, Ryanair…
# epic rant
This Starbucks employee absolutely lost it at a customer and is now a viral sensation
She no longer works there, surprisingly enough.
# Your Say
Poll: Is the customer always right?
A restaurant called customers “cheap trash” after they gave a bad review.
# fast friends
Irish guy has loveliest web chat ever with Optical Express customer service agent
Graeme is our new favourite customer service agent.
# the cage
Legendary hotel concierge decorate guest's room with photos of Nic Cage
Above and beyond.
# baggage charges
Ryanair's Twitter account just fell for the oldest Ryanair joke in the book
Pity the poor, overworked Ryanair Twitter operator.
# Ferbane
These Offaly protesters don't want the only bank in their town closed
The Ferbane branch is one of 14 being closed by Ulster Bank.
# at your serivce
Students complain to Tesco with a sonnet and get a wonderfully poetic reply
Shall we compare thee to salted popcorn?
# Regrets
This clothing brand burned a customer on Twitter, and their response is going viral
Lessons in customer service, eh?
# The Customer is Always Right
Why Richard Branson prank-called his own company to speak with Richard Branson
Here’s some smart advice for your company from the billionaire.
# Facepalm
Airline responds to customer complaint with worst apology letter ever
[Insert apology here]
# intense rage
This customer call from hell will drive you absolutely crazy
Just disconnect their internet already.
# Boots
Heartwarming Facebook post shows why Boots Blanchardstown is the best
This is what we like to hear.
# Switcheroo
I'll take my business elsewhere: three quarters of Irish people switch service providers
The value of Ireland’s ‘switching economy’ is thought to be around €13 billion annually.
# Call Me Maybe
All the hellish stages you go through when calling Customer Service
Who knew it could be so hard to speak to another human being?
Voices
Column: Michael O'Leary turned Santa because he had to
Ryanair customers feeling the love – because social media has the power to make or break the business.
# please and thanks
French coffee shop bases prices on customers' politeness
You’d want to remember your pleases and thank yous or you’ll pay a pretty price.
# customer service
Michael O'Leary takes customer service to a new level by checking boarding passes himself
Michael O’Leary gets his hands dirty and checks Ryanair passangers boarding passes at Terminal 1 today.
# customer service
'Warm and cuddly' or 'harsh and caustic': Are we seeing Michael O'Leary 2.0?
The Ryanair boss was prompted to reintroduce pre-booked seats after travelling with his own family.
# all change
Ryanair to cut fees and bring in quiet flights. No, seriously.
Yes, you read that right. We’re not sure what’s going on either.
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