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#customer service

'It's like buying from China or the US': Brexit causes issues for Irish ordering online from UK
# Uk Websites
From TheJournal.ie
# Uk Websites

'It's like buying from China or the US': Brexit causes issues for Irish ordering online from UK

Jan 19th 2021, 4:09 PM 59,789 Views 81 Comments

Customers have reported getting refunds after couriers temporarily paused their services for UK websites.

Two-thirds of complaints dealt with by telecoms regulator so far this year came from Eir customers
# Customer Service
From TheJournal.ie
# Customer Service

Two-thirds of complaints dealt with by telecoms regulator so far this year came from Eir customers

Dec 9th 2020, 4:13 PM 13,937 Views 44 Comments

The regulator said Eir customers have experienced “unacceptable” waiting times.

Eir CEO says it was a 'mistake' to locate customer care centre in Sligo
# Complaints
From TheJournal.ie
# Complaints

Eir CEO says it was a 'mistake' to locate customer care centre in Sligo

Updated Nov 25th 2020, 6:36 PM 117,240 Views 162 Comments

Carolan Lennon has since clarified her remarks and said Eir is “committed to Sligo”.

Bus Éireann to give all drivers customer service training for a 'step change' in satisfaction levels
# Year Of The Customer
From TheJournal.ie
# Year Of The Customer

Bus Éireann to give all drivers customer service training for a 'step change' in satisfaction levels

Nov 18th 2018, 10:00 PM 19,903 Views 56 Comments

The company wants 2019 to be the “year of the customer”.

Extra staff planned for Irish Rail trains to help deal with seating issues
# RESERVED SEATS
From TheJournal.ie
# RESERVED SEATS

Extra staff planned for Irish Rail trains to help deal with seating issues

Feb 11th 2018, 8:30 AM 43,354 Views 79 Comments

Names not appearing above pre-booked seats has been an issue for some time.

High Court Master lashes KBC and tells father in arrears to write to Taoiseach
# Dear Leo
From TheJournal.ie
# Dear Leo

High Court Master lashes KBC and tells father in arrears to write to Taoiseach

Nov 11th 2017, 6:15 AM 23,398 Views 0 Comments

Edmund Honohan: ‘What kind of a way is that for a bank to approach its customers?’

'Unless the government allocate funds... there is no easy solution': Irish Rail responds to overcrowding complaint
# Commuters
From TheJournal.ie
# Commuters

'Unless the government allocate funds... there is no easy solution': Irish Rail responds to overcrowding complaint

Oct 20th 2017, 6:15 AM 11,903 Views 43 Comments

A customer care representative said that more funding was needed to reduce overcrowding.

"It's the future": Restaurants and cafés are cracking down on smoking outside
# Lights Out
From TheJournal.ie
# Lights Out

"It's the future": Restaurants and cafés are cracking down on smoking outside

Jan 29th 2017, 7:45 AM 31,330 Views 30 Comments

Two business owners told us why they’ve done it.

18 everyday moments that are guaranteed to send you into an irrational rage
# Despite All My Rage
# Despite All My Rage

18 everyday moments that are guaranteed to send you into an irrational rage

Oct 11th 2016, 9:30 PM 12,062 Views 6 Comments

Deep breaths.

A hotel went above and beyond to fulfill this customer's very special Jeff Goldblum request
# More Jeff
# More Jeff

A hotel went above and beyond to fulfill this customer's very special Jeff Goldblum request

Sep 22nd 2016, 8:28 AM 4,149 Views 1 Comment

Well, they did ask if he needed anything else…

Virgin apologises to mobile customers who experienced hours-long outage
# Sorry
From TheJournal.ie
# Sorry

Virgin apologises to mobile customers who experienced hours-long outage

Jul 1st 2016, 1:15 PM 9,072 Views 26 Comments

The company said the issue with calls and texts was due to a fault occurring on a third party network.

This guy live-tweeted his 8 hour long customer service call from hell
# While On Hold
# While On Hold

This guy live-tweeted his 8 hour long customer service call from hell

Dec 18th 2015, 8:05 AM 5,719 Views 6 Comments

He was on hold from 3.30pm to 11pm. HOW.

This Facebook joker was crushed by a supermarket in an excellent Eminem battle
# Sketti
# Sketti

This Facebook joker was crushed by a supermarket in an excellent Eminem battle

Sep 29th 2015, 8:15 PM 5,479 Views 1 Comment

Winning, Woolies.

A Tesco manager's act of kindness towards a cancer patient is going super viral
# Customer Care
# Customer Care

A Tesco manager's act of kindness towards a cancer patient is going super viral

Sep 25th 2015, 6:24 PM 6,027 Views 2 Comments

Lovely people all round. :)

U2 tickets aren't on sale yet but they're ALREADY going for €1,000 online
# Booty-ful Day
From TheJournal.ie
# Booty-ful Day

U2 tickets aren't on sale yet but they're ALREADY going for €1,000 online

Sep 10th 2015, 2:40 PM 30,744 Views 68 Comments

The tickets are being sold on Ticketmaster-owned Seatwave for all four Dublin shows.

This startup founded by Irish guys is about to be HUGE... and they found a pretty unique way to tell people
# Future's Bright
From TheJournal.ie
# Future's Bright

This startup founded by Irish guys is about to be HUGE... and they found a pretty unique way to tell people

Aug 27th 2015, 12:43 PM 25,968 Views 8 Comments

Intercom, the “Whatsapp of customer service”, have announced a huge funding and jobs coup… with a cartoon.

Ryanair passenger forced to sit next to vomit on 1.5 hour flight says he was 'definitely conscious of the smell'
# Sick
From TheJournal.ie
# Sick

Ryanair passenger forced to sit next to vomit on 1.5 hour flight says he was 'definitely conscious of the smell'

Aug 18th 2015, 12:08 PM 41,127 Views 78 Comments

O’Hare said he’s disappointed in the customer service.

A guy complained to a supermarket about 'uneven' bread and got the best response
# Customer Service
# Customer Service

A guy complained to a supermarket about 'uneven' bread and got the best response

Jun 18th 2015, 8:26 AM 17,501 Views 5 Comments

Excellent work, Morrisons.

Passengers get stuck on runway, so airline orders pizza for everyone
# Crowd Pleaser
From TheJournal.ie
# Crowd Pleaser

Passengers get stuck on runway, so airline orders pizza for everyone

May 27th 2015, 10:22 PM 48,938 Views 38 Comments

Your move, Ryanair…

This Starbucks employee absolutely lost it at a customer and is now a viral sensation
# Epic Rant
# Epic Rant

This Starbucks employee absolutely lost it at a customer and is now a viral sensation

May 18th 2015, 3:45 PM 9,990 Views 2 Comments

She no longer works there, surprisingly enough.

11 excellent examples of customer service done right
# Customer Service
# Customer Service

11 excellent examples of customer service done right

May 12th 2015, 1:05 PM 15,118 Views 1 Comment

This is how it’s done.

Poll: Is the customer always right?
# Your Say
From TheJournal.ie
# Your Say

Poll: Is the customer always right?

Mar 4th 2015, 8:25 PM 21,498 Views 58 Comments

A restaurant called customers “cheap trash” after they gave a bad review.

Irish guy has loveliest web chat ever with Optical Express customer service agent
# Fast Friends
# Fast Friends

Irish guy has loveliest web chat ever with Optical Express customer service agent

Feb 5th 2015, 6:45 PM 10,608 Views 7 Comments

Graeme is our new favourite customer service agent.

Legendary hotel concierge decorate guest's room with photos of Nic Cage
# The Cage
# The Cage

Legendary hotel concierge decorate guest's room with photos of Nic Cage

Jan 28th 2015, 8:09 AM 4,245 Views 0 Comments

Above and beyond.

Ryanair's Twitter account just fell for the oldest Ryanair joke in the book
# Baggage Charges
# Baggage Charges

Ryanair's Twitter account just fell for the oldest Ryanair joke in the book

Dec 30th 2014, 11:56 AM 9,076 Views 0 Comments

Pity the poor, overworked Ryanair Twitter operator.

These Offaly protesters don't want the only bank in their town closed
# Ferbane
From TheJournal.ie
# Ferbane

These Offaly protesters don't want the only bank in their town closed

Dec 19th 2014, 9:41 PM 11,563 Views 30 Comments

The Ferbane branch is one of 14 being closed by Ulster Bank.

Students complain to Tesco with a sonnet and get a wonderfully poetic reply
# At Your Serivce
# At Your Serivce

Students complain to Tesco with a sonnet and get a wonderfully poetic reply

Nov 26th 2014, 5:19 PM 5,420 Views 4 Comments

Shall we compare thee to salted popcorn?

This clothing brand burned a customer on Twitter, and their response is going viral
# Regrets
# Regrets

This clothing brand burned a customer on Twitter, and their response is going viral

Oct 19th 2014, 10:27 AM 14,437 Views 2 Comments

Lessons in customer service, eh?

Why Richard Branson prank-called his own company to speak with Richard Branson
# The Customer Is Always Right
From TheJournal.ie
# The Customer Is Always Right

Why Richard Branson prank-called his own company to speak with Richard Branson

Sep 20th 2014, 3:00 PM 22,914 Views 8 Comments

Here’s some smart advice for your company from the billionaire.

Airline responds to customer complaint with worst apology letter ever
# Facepalm
# Facepalm

Airline responds to customer complaint with worst apology letter ever

Jul 31st 2014, 5:07 PM 10,099 Views 0 Comments

[Insert apology here]

This customer call from hell will drive you absolutely crazy
# Intense Rage
# Intense Rage

This customer call from hell will drive you absolutely crazy

Jul 15th 2014, 10:00 AM 4,740 Views 4 Comments

Just disconnect their internet already.

Heartwarming Facebook post shows why Boots Blanchardstown is the best
# Boots
# Boots

Heartwarming Facebook post shows why Boots Blanchardstown is the best

Jul 4th 2014, 4:54 PM 7,619 Views 0 Comments

This is what we like to hear.

I'll take my business elsewhere: three quarters of Irish people switch service providers
# Switcheroo
From TheJournal.ie
# Switcheroo

I'll take my business elsewhere: three quarters of Irish people switch service providers

May 26th 2014, 8:45 PM 14,705 Views 26 Comments

The value of Ireland’s ‘switching economy’ is thought to be around €13 billion annually.

All the hellish stages you go through when calling Customer Service
# Call Me Maybe
# Call Me Maybe

All the hellish stages you go through when calling Customer Service

Mar 19th 2014, 9:30 PM 21,593 Views 53 Comments

Who knew it could be so hard to speak to another human being?

Column: Michael O'Leary turned Santa because he had to
# Opinion
From TheJournal.ie
# Opinion

Column: Michael O'Leary turned Santa because he had to

Dec 12th 2013, 1:00 PM 53 Views 60 Comments

Ryanair customers feeling the love – because social media has the power to make or break the business.

French coffee shop bases prices on customers' politeness
# Please And Thanks
# Please And Thanks

French coffee shop bases prices on customers' politeness

Dec 11th 2013, 6:00 PM 37,139 Views 36 Comments

You’d want to remember your pleases and thank yous or you’ll pay a pretty price.

Michael O'Leary takes customer service to a new level by checking boarding passes himself
# Customer Service
From TheJournal.ie
# Customer Service

Michael O'Leary takes customer service to a new level by checking boarding passes himself

Dec 6th 2013, 5:20 PM 28,274 Views 65 Comments

Michael O’Leary gets his hands dirty and checks Ryanair passangers boarding passes at Terminal 1 today.

'Warm and cuddly' or 'harsh and caustic': Are we seeing Michael O'Leary 2.0?
# Customer Service
From TheJournal.ie
# Customer Service

'Warm and cuddly' or 'harsh and caustic': Are we seeing Michael O'Leary 2.0?

Nov 14th 2013, 8:30 PM 13,284 Views 76 Comments

The Ryanair boss was prompted to reintroduce pre-booked seats after travelling with his own family.

Ryanair to cut fees and bring in quiet flights. No, seriously.
# All Change
From TheJournal.ie
# All Change

Ryanair to cut fees and bring in quiet flights. No, seriously.

Oct 25th 2013, 12:08 PM 53,951 Views 156 Comments

Yes, you read that right. We’re not sure what’s going on either.

16 infuriating things about working in retail
# Aaargh
# Aaargh

16 infuriating things about working in retail

Oct 5th 2013, 1:00 PM 33,299 Views 152 Comments

It’s hard out there.

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