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Dublin: 18 °C Saturday 8 August, 2020

This Starbucks employee absolutely lost it at a customer and is now a viral sensation

She no longer works there, surprisingly enough.

AT A STARBUCKS in New York last week, a customer named Ruby Chen walked in to order her coffee – but sparked one of the most epic rants you are likely to see.

The manager didn’t hold back one little bit:

Source: Ruby Chen/YouTube

Writing underneath the original Youtube video, Ruby outlined exactly what happened:

After she took my order of one frappuccino and one special straw. I didn’t hear her coworker asking my name to put on cup at first because I was opening my reward app on my phone to pay, then melissa started to shout at me saying hey helloooo with very bad attitude. The only thing I said to her is “sry I don’t hear you but you don’t have to yell.”

The second part of the video contains some NSFW language – as the argument continues, with other customers pitching their own opinions in

Source: Ruby Chen/YouTube

The person standing behind the altercation has also uploaded it to Facebook, where it has received over 28000 shares already, and said:

She didn’t act like manager and all the time she has high attitude to the customer


Starbucks has since informed Pix in the US that the shift manager is no longer employed there, saying:

The customer’s experience is not reflective of the service ourbaristas provide. The employee was immediately suspended and no longer works for Starbucks.

Not the biggest shock ¯\_(ツ)_/¯

More 11 excellent examples of customer service done right>

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About the author:

David Elkin

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